Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery about two weeks, track tracked, packed well, quality is good
Fire set, pictures are not and it makes sense to photo that the store corresponds I do not see
Good brushes, as in the photo, do not climb, do not smell.
Came whole, the packing is not broken. Came quite quickly, expected only in the middle of December, but in fact came back in November. Good brushes, I recommend
All the brushes have excellent quality.❤️ Exactly like the picture.
Seller top, answers any questions! Brushes are super, not worse than Nyx. Warmly recommend!
I order from this store makeup brushes for the second time. Since the first purchase it has been a long time, so I can say that the brushes are executed qualitatively, the bristles do not fall out, do not break. Packing for transportation at altitude, and the delivery itself is fast
Good brushes are packed well I order the second time of this company is very satisfied
Shipment has come very soon. I am satisfied with brushes. Recommend!
Already twice ordered, always cool packed and quickly come. Quality is excellent
Brushes ogonische, especially for such a price, sent quickly, brought the Courier
Brushes came quickly, everything is super high quality, and delivery to the house was done. quickly, and 2 weeks did not pass, I recommend
In appearance and touch are good. After use, I will add a review. Instant delivery 2 weeks to Peter.
Very soft and quality brushes
Delivery is fast, the brushes are tightly stuffed, each brush is packed in a separate bag.
I bought makeup artists on recommendation. The pile is soft. I am happy with the purchase
Brushes fire, soft and do not fall asleep. Advise.
Perhaps this is the best store on the whole site of AliExpress. Guys, thank you so much, packing, quality is just fire!!! The highest grades are the champion level! I ordered myself as a gift to DR and realized very quickly, FNO when I applied to the post office, I was told that there was nothing. And I received other parcels and norms. The brushes lay a month and returned back, I contacted the store and they agreed to resend! That would not miss the app this time and here they are at me!!! Uraaaaa!!!!
The product corresponds to the description, I advise 100 of 100. Came by express delivery in 3 days
The best set for a beginner of 15 brushes, there is everything necessary and nothing superfluous. Brushes are soft, good, two three times already washed with ordinary soap and hairs did not get out. It is also very convenient that the rooms match zoev's brushes, and now it is more convenient to repeat makeup in video lessons. Recommend.