We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent as always very satisfied with everything you send me
os fios são perfeitos, muito bem embalado e não demorou
Came right and well packed
Super came fast and they are amazing the ame I will definitely buy many
I demand almost 20 days to arrive in colombia, shipping as requested, thickness, curvature and recommended sizes
Всегда быстрая доставка, Ресницы хорошие , продавец на все вопросы отвечает
Arrived very quickly, are very practical for Mount fans❤
Perfect. Very good the lashes.
Amei! Pode comprar sem medo.
It arrived in perfect condition, very well packaged, in two weeks that was before time.
I 've already tried this brand and I'm very satisfied, it's good
Soy una clienta feliz, llego todo en excelente estado y bien embalando
Just as description and easy for fanning perfect and soft
Got everything right and very rápidoooo
давно заказываю эти реснички. для ручной техники вполне подходит. быстрая доставка.
Great product fast delivery. Recommend!
chegou certinho e bem embalado.
Products arrived very well packed in perfect condition, excellent quality!
Arrived very well packed in bubble wrap and arrived very fast
eu amei, chegou super rápido, veio muito bem embalado
Product arrived well packed, vendendor super attentive♡
Great fast delivery ............ perfect amei................com praria again
Loved! Arrived faster than expected and is original! Will buy more!
Arrived all great