Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
That's the only wtore where i found a new
Very nice product. five stars seller, thanks.
very, very good one! thanks for my !
Fast shipping. Good quality. Advise this store.
not tested yet, but looks wonderful, thanks!
5 stars to the store! I am extremely satisfied with my purchase!
Even better than the pictures. Came really fast. Thanks to the store, I Love It.
thanks! liked your
noproblems with the order, everything is fine
I was extremely glad to find online for such a reasonaby price and from such a reputable seller
Very good quality. Fast delivery.
Fast delivery and excellent quality. Absolutely satisfied with the product. Thank you so much. Will order more. I recommend the store.
just perfect! I like it! Thanks!
Wow, it actually amazing. I highly recommend it!
As the picture. The quality is good and arrived really fast. Great work!
Very satisfied the quality and design. It takes only 2 weeks to arrive. Thank you!!
Couldn't find a anywhere but in this store. Nice job!
I did my best - savings for didn't go in vain. Quite happy with the purchase
nice product on a pleasant price
The was offered with a fair dcisount, so how could i resist the temptation :-)
Bought with no second thought. Best price for !
It`s nice! good store!
thanks a lot! excellent work
matches the picture in full. i'm pleased
Met all my expectations, thanks!
carefully packaged, looks fine
totally lived up to my expectations. superb store
Low priced is the reason why I love online shopping so much
Product is great, came very quickly. Recommend items and store!
It is really gorgeous !! The quality is great :)
Good quality and fast delivery. Recommend this store.
in this store is a really good offer. i wasn't disappointed.
really awesome, totally worth what i paid for it
nice :-)
Placing such a great item for sale is awesome. Waiting for my delivery to come!
probably the best online - I mean, you often can't even find anything of corresponding quality in offline stores
Brand new for such a modest price in a reputable webstore? I didn't even have to think twice :)
totally worth its money. recommend.
totally fine
looking forward to ordering from here again. loved the quality of
perfectly made, no reason to worry
Better quality than expected, Shipping was quite fast!
true to the picture
Bought a brand new from this shop. Awesome!
Though I've merely had this for 3 days a couple of weeks I'm quite contented with it. This was acquirement. I purchased it for my roommate. We were both affected with the quality of theitem. The order actually came like a shot and I was quite pleased. way exceeded my suppositions. I would beyond any doubt recommend this item. like it so much I am already planning to order more.
even for a small budget is a well-reasoned, useful and pleasant buy. i wasn't disappointed, just the opposite
Can surely say this store offers the cheapest price for
with a reasonable price. thanks!
I think it is a good price for . happy with the service!
Product is great, came very quickly. Recommend items and store!
This is a really inexpensive , the store offers are great
Thanks a lot! Arrived fast and safe! I'm suuuuper happy!
just received my product and i'm like dying) it is perfect!
love this item, everything as described, thx
is really what I wanted. thank you!!