Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received it very quicklyI recommend
Great. It is not my first order. I love them. Pretty natural and it moisturises the lips very good. I like the smell also. Took many as it is all I use on my lips.
If you spray and add color, it becomes more dark.
Very nice, smells very good and it changes te color in soft pink
Received, carefully packed, now in action to check.
very good, thank you very much
Pas mal
Maloniai kvepia, geras
I love it I recommend it☺️
Is very delicious
It looks good quality, you have to try it to see how good it is.
Took longer than expected but product is of good quality 10/10
perfect
It's just a bomb. I am happy with this purchase. Lips do not dry, lipstick lasts a very long time. In the photo 6 hours after application. Looks like tattoo
I like lipstick, moisturize well. They appear on the lips in different colors-in pink and in a more saturated one closer to the Crimson. For me personally, the color is not natural, but like a Guash. Look on my lips not evenly and not "matte" like ordinary lipstick. The edges of the lips are brighter, and in the center they are light and crack spreads on my roguts-it looks funny-like a girl painted sponges in a child's garden. But like it anyway. The smell is delicate: transparent lipsticks have watermelon, green ones have scarlet 99 have a melon smell; Colour Magic has a peach smell. The taste of transparent lipsticks is bitter-for those who kiss without washing lipstick... Only I did not notice an increase in lip volume. But maybe it doesn't work only for me-we're all different.
Delivery took 3 month (not store’s fault). Very nice and not sticky lip balm, I like the final pink shade. Mellon smell is a bit off here for my taste, but it’s personal
I love it, I always buy it. Arrived super fast.
I ordered 20 and they arrived in a month in Peru, 2 or 3 came a bit unsuccessful but it is not so bad. I recommend this store.
Received in good condition with fast delivery. smells very niceee The whole lipstick rolled up is shown in the pictures. The before and after picture of immediate application. it does change the lip colour which surprises me since it's aloe Vera green in colour , I received compliments immediately on the colour of the lips. I think it's good...
love it