Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything perfect
Gorgeous
Compliant delivered before the date
I arrive fast and all as I thank you
Fast shipment, makes his work. Perfect glue need put pocco vaulted and you lashes and sopraciglia perfect
3 days just getting to Seville. I'll update when I used it.
Great product!
Pas encore essayé
everything corresponds to the description and it looks great. can’t wait to try
I got here fast. In less than a week. The product is in good condition and full kit .. Thank you to the store I recommend it excellent deal, fast delivery, competitive price; Stone it tonight and write to you my review basically what I was excited about except the beauties who surrounded their experiences with
it didn't take long to arrive.I didn't try it yet but I'm happy with my order.
Excellent 3> Beautiful result completed a week and still the same result (I tried to show in the net clips) was the best first 2 hours without a touch of water/light/washing face or And Tani normal day and light and shower and everything .. I recommend wearing it even if you use yourself. If you take the smallest of your eyelashes, you will rise even if you dry or close your eyebrows. I took this group where everything is .. But if you have my regular ability to return the ears and the wood back right teeth divide the eyelashes in YouTube clips a lot
Same as pict, not yet try.
Exelent presentation, very sealed and sent, very happy with the purchase took no time to arrive
It comes all the same and came to me in 2 days
Arrived very fast!!! I used size M for the eyelashes lift and it worked. I'll be using size S since the results were not as dramatic. Definitely recommend this!!!
Thank you very much
fast shipping! item works very well for eyebrows and eyelashes. the kit was missing the lash brushes (pink) and the plastic brush was a little scratchy, it scratched my eyebrow a little. overall i did like the product and the results.
SO FASH SHIPPING THANKS ❤️❤️❤️❤️❤️❤️❤️
IT CAME SO FAST. So I live in the US and payed the $3 soemthing for shipping. I have ever had something from AliExpress come in so fast. I haven’t tried it yet but everything is perfectly intact so spills. Nothing. I had ordered a perm kit off Amazon for double the price one time and it didn’t last very long and has less to it. This comes with more tools and products. I’m so impressed because I saw reviews saying it was damaged when they received it. That has to do with shipping and how it was shipped because mine came in so fast and was perfect
Quickly delivery order made 5 arrived on 7. Now just try and if results very pleased with fast delivery
Superb product, already tested I love, say long enough, nice results
Received in time, in just three days. It remains to be tested.
Everything is good. So excited to try it. I’ll leave a review after I try it. My insta is@ __doodler__ it’s a art account but I’ll post the results there anyway lol. Everything looks good. I really hope it’s poc friendly Bc I do not want my hair falling out lmao.
Everything is just like in the picture, thank you very much. I'll show the result later-I'll add a review.