Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent as always very satisfied with everything you send me
os fios são perfeitos, muito bem embalado e não demorou
Came right and well packed
Super came fast and they are amazing the ame I will definitely buy many
I demand almost 20 days to arrive in colombia, shipping as requested, thickness, curvature and recommended sizes
Всегда быстрая доставка, Ресницы хорошие , продавец на все вопросы отвечает
Excellent Product
Arrived very quickly, are very practical for Mount fans❤
Perfect. Very good the lashes.
Amei! Pode comprar sem medo.
It arrived in perfect condition, very well packaged, in two weeks that was before time.
I 've already tried this brand and I'm very satisfied, it's good
Soy una clienta feliz, llego todo en excelente estado y bien embalando
Just as description and easy for fanning perfect and soft
Got everything right and very rápidoooo
давно заказываю эти реснички. для ручной техники вполне подходит. быстрая доставка.
Great product fast delivery. Recommend!
chegou certinho e bem embalado.
Products arrived very well packed in perfect condition, excellent quality!
Arrived very well packed in bubble wrap and arrived very fast
eu amei, chegou super rápido, veio muito bem embalado
Product arrived well packed, vendendor super attentive♡
Great fast delivery ............ perfect amei................com praria again
Loved! Arrived faster than expected and is original! Will buy more!
Arrived all great
Very happy purchase! Will buy more! Material and perfect
Product arrived OK fast well packed looks good. Recommend.
Sooo good arrived in 22 days here in Rio Grande do Sul, had no tax, eyelashes are wonderful!
Посылка пришла быстро, все в целостности, упаковочно очень хорошо, уже не первый раз заказываю. Очень довольна качеством ресничек, для новичков очень бюджетно и не хуже более дорогих производителей
Arrived very fast, very attentive. Always buy same store.
As ad, already use the brand and is very good!!!
Delivery very fast, products are quality, is the third time Q buy and will buy more future
Fast delivery, quality excellent, already is my second purchase.
Loved. Came very well packed. Can buy without fear!!
Arrived super fast. Surprised.
Excellent shipping, I arrive before the date and excellent quality congratulations.
I order not for the first time, everything is super. This order was received, now I'm waiting for the next one. I really like this store. It's all in time. The goods are excellent. Recommend. The work is excellent.
Loved the product
Loved, not arrived fast but at least not took 1 month, taking into account that came across the world, was fast!
A thousand thanks I received my order before time, I will ask again❤️
The best world eyelashes! Super indicate, came perfectly packed.
3 weeks delivery to the RF. Good ones. Thickness is most likely 0.08. Bend and length matches. Thank you very much
Perfect products, arrived well in advance
Otimo sempre compro
Great eyelashes soft yarn, excellent and arrived in just 15 days super fast, I loved!
I arrive everything in perfect condition in a quick period
Super Good everything excellent thanks to the store for the good service
Arrived with less than a month. Cost-effective. Loved
Arrived product great
Tudo certinho o fio é Maravilhoso, demorou menos que o o previsto. super recomendo!!!
Get everything right, loved going to ask more S2 Arrived super fast
Super recommend! Arrived well ahead of schedule. With tracking control right. Requests came 100% correct! Well packed, and without any taxation in mail! Delighted with the whole store efficiency, and super good quality!
Arrived fast and perfect!
What a nice product, they feel natural and not heavy
Great product, easy application and without excess adhesive tape. Came with tough protective packaging.
todo a tiempo me gusta que siempre lo envían rápido
Great product Excellent quality Super indicate will buy more times
Everything right as always. Thank you so much! Best Store
My request came early. Very satisfied with the purchase
I order not the first time always Ace quickly on time. Thanks 0.12 -> like 0.1 lavley
Arrived fast, and well packed
Arrived early and right
Llegaron en perfecto estado súper bien embaladas y extremadamente rápido. Segunda vez que pido y seguiré pidiendo
All arrived straights, well packed and the correct number. Buy more times! That came out well ahead of time!
Excellent, I'm here early! In good condition.
Order well packed, with all sizes correct, delivery super fast. Customer come true now!!!!
Got everything right and Muuuuuuito fast even took two weeks, already did order several times and always came right thank you