Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great! I loved it, it's the first time I 've had one and very nice.
Thank you very much, he's home in two days. I am satisfied with transport, product and store
Same as in the photo. Little guy but he's doing great. Recommended article.
Очень маленький и красивый увлажнитель. Работает исправно очень довольна
very fast delivery, works perfectly,recommend the store
Very satisfied with the purchase! The product fully corresponds to the description, as a gift put a mask for sleep and a couple of filters :) important!!! In order for the jet steam to appear, before turning on soak the filter completely in the water, and then it will work as needed)
Tardó 41 días en llegar a Canarias. Llegó en muy buenas condiciones, con todos los repuestos y funciona perfectamente. Estoy muy contenta con esta compra y recomiendo al vendedor.
Received in 3 days. Size is perfect, it's small I didn't want you to take up much space, and it fulfills your function. I had an essence at home that the truth hasn't given me much smell, but maybe it's the essence that's no big deal the moment device works perfectly. I ordered it with 10 sticks and it brought me one too many and a gift mask. Shipping from Spain and fast, so I just hope it still works for a long time.
Very nice product arrived in 5 days in France. It's very small but it's very cute. I'll test it and see if it works well. I will give an opinion But satisfied with my purchase if it works I will buy another for my living room
Very good humidifier, arrived on a super fast day change colors is great store excellent I will buy again
Arrive in stipulated time, good packaging, lack to test the product
I love it. Ultra mega has arrived fast. I didn't confirm order until I tried it and it's a wonder, besides precious. It changes color and makes no noise. A store of 10
Super delivery within weeks. Perfektne dodanie tovaru v krátkom čase do jedného týždňa vrele odporúčam. Pomer cena, výkon je skvelé, hlavne funguje
Product came for 2 days to Warsaw. Immediately not pracowało - otworzyłam dysput but after poruszaniu little zapracowało
I loved the purchase, it's as shown in the photos. It comes with instructions in several languages. Plus I love it when I change color. Thank you so much for the little gift! I also want to say that it has arrived super fast, it has taken only 2 days, awesome! I recommend 10/10.
All OK! Very small adds humidity to the soaring by 3-4%. At night, as a lamp, sleep does not interfere. There is a triple mode at the off button-> on with illumination-> on without illumination. Limited in time to 4 hours and automatically turns off, not 24 hours!!!
I really like the air humidifier. Shipping was in record time! Thank you so much!?❤️❤️❤Thank you for the gift!
Quickly came the order and still did not try, then I'll describe it. And another gift put a mask for sleep
Отлично упаковано, аппарат соответствует описанию. Доставка очень быстрая. Рекомендую этого продавца
Good humidifier, powered by USB cord. Filling capacity 250 ml to transparent part. You can use 1 drop of essential oil, you can not write more, it will spoil. Steam is cold, so that the steam will go to wait for 5 minutes while the entire filter is completely impregnated. Included is the humidifier itself, 11 filters, USB cord, black eye mask for sleep, 2 Instructions for collection, on color write in Russian. Packed in a blown package, everything came in.