Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved it, it's just like the photo, excellent quality
I get very well wrapped and protected. It takes 18 days to arrive and the quality is excellent. It comes in a very elegant presentation and it is noted that they are top quality. Happy for the purchase, I recommend 100%
Wonderful! Excellent quality! Packaging flawless. Material first!
Love it, especially the cuticle clipper n pusher they r sharp n did the work nicely i like it so much , i recommend it.
Super! The quality is excellent.
Quality at altitude! And the packing and the set itself are wonderful! The tool is very sharp and everything is done with attention to detail. Thank you very much, I am very pleased and have already recommended to my relatives and friends.
Absolutely amazing set. Clippers are very sharp. Packed beautifully, arrived fast to Vilnius. Thank you, Seller!
The set is simply fantastic! I opened and admired! Quality is super. Many thanks to the store!!!
Very good quality
Excellent quality product and presentation. I 've tried every instrument and they don't compare to others I 've had before, they all have excellent edge and premium finish, I'm very happy with my purchase, they're the best manicure tools plus the case is beautiful and very well finished, the zipper is very soft and I don't know how to lock, The glass file leaves the nails super bright, I only have praise for the brand. Highly recommended, you won't regret buying. I did not contact the store and arrived in Bogotá, Colombia in 23 days, I had never gotten anything so fast.
Exelent product, I arrive as it is on the store's page, plus very well packed.
At first I bought myself such a set. I tried-perfect tools. Now I bought already for gifts. The tongs are sharp, sharpened perfectly, they have a light stroke, it is convenient to hold in their hand. The opening for me was a fork for removing cuticle! With it, even no tongs are needed, so it is convenient to use so it is sharp and convenient. Now I don't have burrs with her. Communication with the store brings only positive emotions. Delivery is fast, packing is stylish, excellent quality. Bravo, Mr. Green!
Very satisfied with the set. Thank you to the store for the fast delivery.
¡¡hayyyy! que emoción solo 14 días su llegada a Colombia en la puerta de mi casa, muy rapida su entrega, Gracias vendedor tal y como describen el producto, excelente calidad estoy muy satisfecha, los felicito venden buenos productos.
Very high quality manicure set, all tools are sharp and beautifully packed in a case. Seller recommend.
Looks good, before Irkutsk the parcel was a month
23-3 ordered and 31-3 received. All neatly and securely packaged and without damage received. All of course right tried, the quality is far beyond expectations. Seller responds quickly to questions and also in good English. I can store definitely recommend and will more near him/hair buy.
An excellent set includes everything you need. Excellent quality.
That's the best I 've ever had with Ali Express. The tools are very thin and pleasant to the touch. Packing quality. Shipping fast.
Great set. The parcel was perfectly packed in a shockproof package, each item was in an extra box. The tools are very high quality and sharp, nice to hold in your hand. Very satisfied with the purchase.
The goods came very quickly! To Australia, the parcel arrived in 8 days. The quality of steel is fire. Be sure to order another as a gift to someone.
Fast. Qualitatively. Beautiful. Nice)))
Спасибо!
Отличный набор, могу посоветовать!
The set is excellent. High quality. Fast shipping. This is the third parcel from this store.