Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Given that such an inexpensive is quite a rarity, here's my endless gratitude to the seller.
thanks a lot! excellent work
No reason to worry where to find online. This store is just the perfect place to get everything you need
The store helpedd me out when I couldn't find a anywhere. The item quality is up to standard
Fabulous ! The store was quick with communication. It's a perfect choice. A+!
Delivery really fast!!! thanks!!!
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
Everything is fine, advise this to everybody
I was contemplating where to buy online before I found this shop, and now no doubts are left
I don't have any doubts where to buy online anymore. it's now my favourite store ever
I'm really satisfied with the decision to buy online from this store. Thanks to the seller!
Received in a reasonable amount of time. Glad with the purchase
With free shipping available, it's a great deal.
Probably the cheapest price for is available in this store.
absolute magic! I acquired it for my friend's group mates awaiting how content they will be, and it truly makes a admirable souvenir. de facto it is even better than the image. It is just charming and makes a good deal - the quality is high-class for the price. I will quite likely purchase yet another one, and can doubtlessly recommend it to anyone.
With a discount, is a great offer. Loved the seller attitude!
overall quality is outstanding!
Got it in my mail this couple of hours ago. Super excited about giving it a try!
Perfect! Came very well packed. Exactly what I wanted. Thanks a lot!
That's the only wtore where i found a new
better than i expected. awesome!
Buying online has never been more satisfying. Terrific store!
Such an inexpensive is great! Best webstore ever!
the delivery was very fast, faster than expected, very good! Very pleased with the term!
Perfect!!
I've purchased on sale and the quality is amazing
Good product and fast delivery. Thank You very much! :)))
it's most likely the cheapest in an online store. happy with the order!
For my budget is the perfect solution
quite a high quality for such a humble price
I'm truly happy with the purchase, it offers good value for money
Good quality and fast delivery. Recommend this store.
thanks to the store! the quality of is great!
That's not just a good deal, that's a true bargain! Really glad to be a proud owner
ordered a new recently - i've bought it before already, but liked it lots and decided to go for it again