We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With its function copes well
Arrived so quick. Already tried it it worked great. Easy to use and effective
Very good, beautiful eyelash
It's all so muzier.
Perfect. He came in just two days. Unbeatable
very fast shipping. amazing thank you
The kit is as described. I haven't tried it. Product Size 5 ml and glue 7 ml. Instructions in English. It took me a month and 20 days to arrive.
Works really good. Will definitely purchase again.
We haven't tried it yet since it's a Christmas present. The package is small.
All right, loved the product. Already used and work well, already have more than two weeks and still're intact KKKKK
اخذتها of praise of girlfriends Wan شاءالله it تناسبني
In use, I have not tried it yet. But everything came whole, it's already very happy) in terms of time, too, the parcel came even earlier than the promise. I will complement the review when I test on myself)
Very good so it took a while to get
Perfect, better than I expected!
Very effective. It works very well.
Exactly as described! Havent tried yet. Came in only 11 days!
The order never arrived, but the store made the refund. Maybe I'll ask again.
Received in 3 days, packaging a little damaged but no defect on the products, good item, works on me, buy a bundle and cotton pads it is not provided with
Great article! The glue was not dry to my surprise and I received the kit super quickly. I still used the DUO glue and more for patches. Take your time and my lashes are perfect
It works really well and is easy to do. Make sure you do one eye at a time though to get the best result and curl your eyelashes first. NEGATIVE is there is no applicators for the solutions which is a nightmare.
All ok, arrived ahead of schedule, my daughter has very contented. Very good store.