Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived really fast, It matches the description
Perfectly Fit Poco X3 Pro (6'7 screen). Kept in a pot of water for a full hour with a mug. The air is still a bit lower if you press well. But the paper inside is completely dry. In the summer I will test on the alloy, ask if I do not lay out the second piece)))
Fast delivery. Bright. I took it for fishing. Haven't tried it yet. The quality is good.
Excellent case, I order not the first time. I arrived in Krasnoyarsk in 24 days in a combined package. I recommend the product and the store.
Came pretty fast. Put the napkin in the case as a check. The top was a little wet, but everything is fine)
haven't used yet, appears to be the same as in photos. 2 weeks postage to Australia
Xiaomi 13 pro fit in the package along with the bumper.
Delivery 11 days to Italy. Checked in the sea, does not allow water to pass)))
it 100% works! couldn't show my phone in the case as that what I used to take the pictures but I added my old phone in their. it works well through the plastic. also pourer water on it, didn't get wet
The item had an issue and was not working properly on arrival, however the store promptly refunded. Kudos for the honesty
The case is waterproof as stated. I swam with this in the sea for 2 weeks-the phones are live, the orange color is convenient to be noticeable on the water. Arrived as a team in a bag for the Ural in 15 days.
Nice, can easily type over it, didn't try waterproof jet. Fast delivery.
Fast delivery and identical item to photos! I have already tested and used it and it works very well. Water does not fit into the pouch. I recommend
I put it in water with some paper inside for 30 mins and there is no water leaks into it. the paper is dry. then I put phone in it and made a call, I can touch the screen and hear the phone call. The only thing is that ⛔️ it is hard to touch the screen when you are on the call, because the front sensor always thinks that your face is on it.
Rosemir for Samsung S20 Fe Idealniy. With a finger, you can make a smart phone. I will have a photo of a smart one in tsyom chokhli. Yakikykhos poskozhen did not get caught. Poki is all super, I'm in the grip.
Product corresponds to description. Very, very fast delivery, especially considering Chinese New Year. Only 10 days from order to deliver. 100% recommended.
I was afraid to shove the phone, I slipped the paper. Result: dry.
Delivery kapets long. Checked, put a piece of paper and put it in a bucket of water for 10 minutes, everything is dry. May later supplement the review, as it will show itself in everyday life and in the garden. Generally satisfied, thank you, recommend.
Came quickly, the locks are all whole, simple, but cope with their function.
It's good, like it. Bought 11.11 for 80 rubles. The parcel was delivered for a month. I will use it for documents and for the alarm fob when riding a kayak. I recommend taking a bright color so that it is easier to find in water and grass if you lose.