Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it! Very good and does a great job!
I love it
Thank you very much! Product not used yet
thanks
Came very quickly. Packed well. Works
The iron work perfectly and very pretty beach Waves
excelent
J’adore !!
Perfect !
Very heavy
nice
Crazy.
Looks good.
Works amazing
It has arrived in Spain in less than 10 days, bring the accessories, turn on and it seems that it warms... when you taste it we will see the effect it makes of waves.
it's good
Very beautiful the machine and very good quality, perfect meet the target, 100% recommended.
Everything is fine!))) The product fully corresponds to the description and photo. Delivery to Ukraine 14 days. Packed was quite normal. The plait copes with its task. I really liked it. Thank you)
Cool thing! You can make interesting hairstyles! I have hair thin and straight envy for 210 degrees, spent 30 minutes on the whole head.
Super fast. The product is good but very careful with high temperature. inadvertently touched face and burned.
Excellent curling iron! heats quickly well. No damage.
Спасибо продавцу!Плойка пришла хорошо упакована,ещё не пробовала.Девочки заказывайте.
Great product, I already tested it, in fact I will buy more, super fast delivery in the VIII region of biobio (Concepcion)
Very cool curling iron, came well packed, diameter 32 what you need for large curls, just what I wanted! Thank you store! I'm happy!
Delivery month. Packed in a pupyrka without a box, the whole was sold. chose 25 cm, the plait is voluminous, heavy enough. Of course I expected a slightly different result, but sometimes it will come to use, iron, hair burns terribly, even on the first mode, the second did not even include. Heats up in 10 minutes, cools for a long time. In the process, easy to burn, not enough gloves. I think that it was necessary to take the smallest diameter, then the waves would be more playful, but I will not take it again, the hair is sorry.
It arrived perfect. The tubes heat up. As it appears in the description. It is of good quality
Falownica is metal, heats up quickly, for me effect for this price is satisfactory and mega fast shipment
I ordered for friends. Heated in 5-10 seconds, there is a switching temperature of 180-210 °. I'll add it later.
A great device, envy quickly even 180 degrees, heats up less than a minute, you need, of course, to get close, but they are not so big, so it's very convenient, most importantly for me-there are no these doll curls, namely the effect of light wave. On the case is indicated the diameter, the photo is not noticeable, because the numbers of the same pink color, just embossed on the metal, so you can order different sizes and not confuse. It came very quickly, a couple of weeks, all the time was tracked.
Parádní nástroj pro úpravu vlasů. Zatím vyzkoušeno jednou but funguje dle očekávání. Praktická nožička pro bezpečné položení. 2 možnosti nastavení teploty = 180 and 210 stupňů Celsia. Doporučuji.
I liked it very much, a cool thing, I took it for a gift, a gift was a success