Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in a perfect condition works very well I recommend it a lot of grease
It came to me in 2 weeks and if it is gozu. .. Recommended, and if you have problems not to light the light very strongly, just switch to another more powerful charger head
Seems to be of good quality, the reservoir has a good capacity of 180ml, the lighting is good, it can keep changing color or a fixed color. Putting the essential oil it aromatizes well.
Product follows as in the ad. I liked it quite beautiful and it is good quality.
Humidifier works great, has different flame, can add fragrance oil and also smells beautiful
The humidifier is cool, I took it as a gift, though Shol for 2 months, when all the holidays are over, but the main thing is that the whole and the working one)
The product is as described, it does its job. I recommend!
As is, beautiful and at a super price, I was surprised how I arrived protected, usually the products arrive mistreated, but this time I arrive well protected and arrive faster than expected
It's just as it says. Came within 5 days even over the Christmas period. Can have it as a set colour of your choice or you can have it so it chnages on its own. It's stunning.
Very nice! I honestly thought much worse, but really nice! He's doing his duty!
Excellent diffuser fulfills what he promises, he looks very cool even with daylight, he has no control, he turns on and the colors are changed from buttons, but this very cool, I arrived earlier and very well protected, I recommend
Amazing!! Arrived super well packed and with everything right!!! I loved
I arrived very quickly, before the expected date. The description is suitable, and the presentation looks very elegant, I still do not know it but everything seems to be fine, it is a good purchase based on the price
Exact as described arrived in perfect condition and arrived 10 days ahead of schedule, works well
Great quality product and it looks really nice!! Also very fast shipping!! Thanks
I received the parcel on the 9th day. Very well packed, the box is beautiful, can be a gift. All whole, the instruction is attached. In the afternoon, the photo will not show all the beauty of the color. Very satisfied with the purchase, thanks to the store.
The packaging in the best and also good quality and good work
Wonderful, beautiful, perfect, exactly as in the description, my wife loved it, super recommend!
Super good flameVery sharp and with good led light, I liked it, check my photo for better review