Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery
As is to the photo The heart bracelet came a little striped but for the price it has it seems acceptable I recommend if The set of bracelets is beautiful And the price quality ratio is recommended It took 20 days to Spain, which seems too much to me, yes. Before it takes less orders But now with the new policy is to put together fatal packages. That is criticism of ali express Not to the product that is great Thank you store
Cool
my sister will love it. excellent just as the picture ❤️
Fast and neat sending, products according to photo
Beautiful jewelry in addition they are all with clclosures I love
Nice little bracelets not very solid but for the price ok
Is Beautiful excellent productI loved it arrived very quickly recommended the colorsExcellent bright and beautiful
100% recommended I live in chili and it arrived in two weeks, the only problem was that one of the sets is not 100% like the one in the image but I already contacted the store to solve it, the last set was a gift, obviously I will buy again are beautiful the bracelets sets 100% recommended.
This bracelet did not come
Everything is fine, I recommend the store, the parcel arrived early, thank you!!!
I like the bracelets, but the handle is thin, I'm already close to it
I don't like the color but it looks pretty
Divine as image
Very nice
It is very cool that there are fasteners for which you can adjust the size, and the pebbles are very nice to the touch!!
Cute bracelets, the order took a month, the bracelet with shells, like in the photo, nothing hangs, tightly tightened, does not dangle.
Pretty. On the corner, the night on the photo
Excellent!
mignon