Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This purchase was more than successdul. Really satisfied with the
amazing quality, will be ordering more! Thank you!
It's great that the store offers such a low cost for . Thanks!
totally lived up to my expectations. superb store
superb quality! recommend this
It's already my second order in this store. Thanks again!
Fast shipping. Good quality. Advise this store.
so awesome! recommend this
Fast shipping and good quality. Advise this and this store~
Very good , thank you
this store offers best deals in the world i guess. gotta love the seller, it's always fun and productive to have a chat
came in great condition and as picture, the shipping time was ok arrived as promised
Great quality product! The communication with the store was very good, I recommend!!!
discount is a good offer available in this webstore
Fabulous ! The store was quick with communication. It's a perfect choice. A+!
another great order of ! no problems
alright
Thanks to the seller who asks the best price for on the whole platform. Awesome!
To buy online on such a reasonable price is more of a miracle :-) thanks to the seller!
Can surely say this store offers the cheapest price for
Thanks for fast shipping! The is better than I expected!
That's the only wtore where i found a new
Excellent quality. Product just as described. Good work!
Very good quality. Fast delivery.
Resonably priced goods like this one are my soft spot. Happy with the purchase like never before
Thank you, very quick shipping. my just perfect!!
Fast delivery and excellent quality. Absolutely satisfied with the product. Thank you so much. Will order more. I recommend the store.
my second order in this store :) thanks for great service! is amazing!
Looks like on picture. Thanks!
really impressed with the quality
Thanks. finally arrived. Delivery was not so long. Overall I quite happy.