Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods arrived a month earlier than the estimated date, well packed. The product is completely the same as the screenshots. Of the cons: Velcro clasps.
Great boxing. One problem-you need a rigid package or box, otherwise the jammy of the case and the padded appearance are guaranteed.
Stinks awful But I think it will erase Looks good phone through film pressed well touchscreen responds normally
Very good quality, Phone protective glass made of soft plastic Quite small enough for glasses, gloves and keys
Delivery to Moscow 15 days. The goods arrived without damage. A good bag, almost any smartphone will fit, and you can carry a lot of small things with you.
Durable and fair bag as described
the bag is look nice and with good quality. velcro is long enough. phone protector is just average if not bellow.
Good product, it came a little dented which is a little boring when the product is kind of difficult to tidy but everything OK
Average 17. Received it a day. They will order from Turkey can give with peace of mind.
A little crumpled came, and so the quality is good. I recommend to purchase.
Corresponds to the description It settles very easily. It looks very solid. I am very satisfied with my purchase and I highly recommend it. Delivery really very quickly.
The delivery man put the parcel in the small mailbox so that he had to crumpled it a little, I barely pulled the parcel out! Result: The package is hesitated!
Ours! I loved too much. Very useful, lightweight, safe for the phone in case of rain because it is waterproof and arrived super fast
The bag arrived in about 2 months I have a Poco X3 Pro phone, screen diagonal: 6.67 "-the phone fits perfectly without a case. Maybe with a small case will fit too, but I have an armored case and a phone is cramped there. With this case, the screen does not unlock.
I liked the material, well finished product, now it is to use to see the durability.
I recommend it, for France, my smartphone Xiaomi redmi note 9 pro vas inside, the touch work, convenient to put that lamp to bike and some tools, rustine, of good quality, and especially arrived untact
Mounts easily, correct for an ultra s22 Samsung. Only bil rub on the bike's Gallow but nothing bad.
The bag is a little bigger than expected, hope it won't get in the way. Done well, lightning on the corners goes tight. In general for that kind of money is good
The handbag came with a sense of wrinkled back. I liked it so much. the quality looks great. Can be taken
Yakysna rich, not a girsha for brands, May Dosvid! Lishe nnvrahukhuvav scho not to go up the hill (div. Photo), and a very small internal pocket, what if you did not get Stati Z Kuta. Wistling Velcro on the skilki, Sho trimatime the Poki phone is free.