Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my favvvvv 10/10 yassss!! these r how they look stacked will upd8 on singles later :3
Second time I buy and this time they took longer to deliver, elías inside chili, but very lindasssLast
They are very beautiful better than I thought, I recommend the store
Frankly I am happy my package arrived rather than expected in good condition and corresponds to my choice.
* Have excellent quality *, look * Mink Russian volume technique, don't look shiny, don't look plastic either, look good hairy, which gives it a very real appearance, the case is the same as in the image!, I am very happy!! In the photos of the testimony (I do not bring basic makeup or correctors, which serves to corroborate what they look like mink Russian volume, since with those eyelashes you can walk without makeup, if that's how you look beautiful, imagine yourself with good makeup!... They arrived quickly apart, they sent me two brushes as a gift, which I appreciate!!
Eyelashes are beautiful but looking even better when i wear them Love it ❤
The product is perfect just like the picture, come in huge and all different. Communication with the store was impeccable because the product took about 3 months and arrived after the scheduled date but otherwise it was OK to buy again recommend quality product and still comes two products to help to put and another to pentize
Always a vibe to have extra lashes. 5D 20-1 my fave! Fast shipping. My 3rd time purchasing..
These lashes are so amazing. The link is very good quality nice length for that diva look. I always get compliments with these lashes. this is my second time purchasing but this time I bought five next time I will buy a lot more, if you’re looking to buy these do it.
Thanks for the good product) eyelashes super) do not do eyelash extensions, but these for the stage will go just right)))
arrived quickly, everything seems to be accurate, the little gifts are super helpful too
Yes they are very good they arrived quickly and if you can realize it in the photos they really look like a skinny hair
They are beautiful look super natural and the size very beautiful
I felt like the lashes were all the same, but they are slightly different! Really big ones! Fast delivery!
Super beautiful perfect false eyelashes are beautiful and all different like in the photo it arrived in just under two weeks I highly recommend them
Fantasy of eyelashes look super good everyone likes it and they ask me where they are from
Eyelashes arrived in the set time. Its container was made of plastic, and also it came folded a part, but it is because the material is so thin. I ordered 10 pairs and received 10 pairs, gift. The eyelash strands are similar to real eyelashes. I ordered the 'small' eyelashes and they are big, but I like them very much. Eyelashes are plentiful as your photo shows. I love them!
They are beautiful I can’t wait to wear them and they came with a lil lash brush and lash tongues to put them on. They even knew my favorite color was slime green Thank you xoxo
It's super good the truth I liked, they came before time it's broken
Pribuv shvidko to the USA. Characteristics of the description. I recommend to kupivli. Arrived quickly in the USA. Characteristics correspond to the description. I recommend to buy.