Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On the beach is excellent, pegs and carabiner included. FAST test water does not pass. I think to order the second as a tent from the sun/rain. Recommend!
Fast shipping to the
The goods came, everything is super, light, practical, on vacation we use, I think it will be super. To the store respect, I recommend.
Quickly delivered, thin
It came for 10-14 days to NSK, in Postamat. Pegs are, there is a cover. The material is like a raincoat, thin. Probably to comfortably lie on the ground you need something else to litter. Like a visor or canopy is excellent.
Delivery two weeks before the Leningrad region, the goods are not bad in appearance, in the case is not yet checked, sewn qualitatively, let's see how long it will last, the purchase is Purchase
Freedom of political prisoners and political prisoners❗ All as in the photo
большой, материал на вид прочный, колышки не гнутся, компактно складывается, хорошо помещается в чехол но было бы круто,если бы по широкой стороне добавили бы по петельке
great, i have not testet yet but looks fine fast shiping
Thin, not wet mat. A large surface, you can make a picnic on it, everyone has enough space and nothing gets dirty. In the photo, the child is 90 cm
Super fast delivery-12 days! Quality as expected. In the folded form is very compact, in the unfolded-very decent large size. I think for a sandy beach will be perfect. Will look forward to holiday to try out
Everything corresponds to the description, cool beach cover, bright, juicy color, pegs and cover in stock. Recommend!
Thin, weight is felt, but folded enough compactly
Very fast and very good
In less than 10 days already and received it is very practical and good quality I recommend it thanks
Unfolding is unhunting, so the stars are advance. Quite heavy, looks durable material, inside 4 pegs. I liked that there is also a carabiner on the case
We planned a trip south this year, we needed a cape on the beach. Ordered in Ali Express, delivery in principle fast, on April 22 ordered, on May 6, the parcel came to Arkhangelsk, in pochtomat halva. Without a spoon of dögth certainly did not. Upon arrival of the parcel to pochtomat, were to send a special code to the phone number, which was not done. I had to call the halva hotline. as a result, the code reported, went and received the parcel today. Quality and speed of delivery with the wife are satisfied. I recommend this store!
Ordered on April 5, 27 brought, the material of the type of plastic, the sizes of roulette quickly checked, in the photo it is visible (put on the floor, did not stretch,
Delivered in 11 days to Moscow. quality is good. Immediately took 2 pieces. One to the beach, one to the camping. They're huge. On the photo lies the tent twice folded on a double bed. Carabiners are available.
Заказал коврик 25 декабря 2020г. , а получил 13 января 2021г. Быстрая доставка. Отличный коврик , тонкий , легкий. В комплекте 4 колышка для крепления , чтобы не уносило ветром. Рекомендую к покупке. Спасибо продавцу !