We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EviqueBeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eviquebeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved very beautiful and good quality, it arrived well before the deadline, I already want more
Just came the wrong color still texted I wanted Gond and came brow
Soft bristles and still comes with the very cute little pocket
Perfect. Arrived well packed, right 13 brushes as in advertising, with a very cute bag. Arrived very quickly and it cost me in total only 4,90. I'm very pleased.
Garna yakiste. Wash hairs on deed troops (seen in the photo). Came to the city, the declared term Seller recommend
I am not from the makeup ARIA plus the quality of the product and very good great to give to the mother recommended of more
Beautiful, good quality, good quantity. Delivery time, I had to pick up US Post Office, but it is a problem of the local post office, not with the store.
Perfect, it took a lot longer to understand that it is not the store's fault, everything arrived just OBG
I received these wonderful brushes yesterday and I was very pleased because it was the way I wanted it. The store is attentive and sent the order right after payment. I thank you from the heart
I loved the product came right arrived well before the deadline❤️
Very good the super soft brushes identical to the ad super loved the very beautiful well packed super satisfied Super recommend❤️
The brush is very very beautiful lovedSuper recommend everything arrived right and arrived on the right date too the quality is also great Perfect the brush
The little skins are very cute, I loved my purchase.
I love it, the brushes are great, I paid only 5 Real in promotion❤️
People I super loved my brushes they are very beautiful recommend️
Very beautiful the brushes loved arrived well before the incredible deadline Super approved note 1.000 wordless Super recommend❤️
The brushes are great I liked it a lot and not to mention that at the price it was even better because I only paid 4.99 for the brushes and the free shipping thanks to the store very attentive and also comes accompanied with the little pocket that is super beautiful
Good, I liked it a lot! Great quality! I bought some at Shein and these are much more bulky, good size, I liked!!
Beautiful well wet, some are dirty powders just used. More arrived on the scheduled date. The only negative I thought were bigger. More than that quiet.❤️❤️❤️❤️❤️